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Posted by Lou ImbrianoJoin @louimbriano and @cannonjw every Sunday night at 9:30pm EST for #sbchat, the hottest sports business chat on Twitter. #sbchat is a great outlet to share best practices, knowledge and insight into the business of sports. It’s a great resource to those trying to break into the industry, and for industry veterans, we encourage you to participate and we value your input and opinions.
Lou….Great job. Its all about taking care of the CUSTOMER, not about YOU. The fact is, that since this lady was trying to help YOU, even though she may have sent you somewhere else, you are likely to return, since she was taking care of YOUR needs, not her commission.
So true. Yet LARGE COMPANIES just dont get it. Thats the reason that small companies can “eat the lunch” of the big guys.
John,
You absolutely understand the principles and my point. I appreciate you stopping by the site and for your insightful comment.
My best,
Lou
I always love hearing these stories ….
Another classic example of “In Miracle on 34th Street, Macy’s Santa Claus is caught sending shoppers to stores where they can find what they want, instead of pushing what Macy’s wants to unload. Will Mr. Macy be upset? Not when he realizes it’s making loyal customers for life”
Thanks for sharing it Lou
Cate