Recently, my kids (and therefore, my wife and I) got a dose of reality when they discovered there was no such thing as the Tooth Fairy. To make matters even worse, that discussion led to the truth about Santa Claus. Let me just say, it was an emotional day and an absolute loss of innocence […]
read moreThe New Meadowlands Exceeded Expectations (Ummm) – in Customer Service
Last Sunday, my wife, Patricia and I were invited to the New York Giants home opener at the brand new – New Meadowlands Stadium. We were interested in checking out all of the bells and whistles incorporated into the complex, and found a few aspects that definitely did not disappoint. The four extra-large HD video boards […]
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No matter what business you are in, it is your responsibility to separate yourself from your competitors. It’s really as simple as that. Macy’s vs. Gimbels, Coke vs. Pepsi, or Visa vs. MasterCard. If you look at these examples, there really aren’t monumental differences between them. And I am referring to reality, not perception. Pepsi […]
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