I would like to explore a notion that was introduced to me many years ago by someone whom most people would classify as successful and rich. He explained to me that customers have to be treated according to a class system, the same way that societies were set up over the course of history. The […]

I met my wife, Patricia, at Boston College under less than typical circumstances. She was in “The Rat”, the commuter cafeteria in Lyons Hall, and happened to be sitting in my usual spot. I came in after class like a bull in a china shop, full of bravado, and questioned if she realized she was […]