Honor is a funny thing. Most people think they have it, however, very few truly do. At one time to be “A Man of Honor” was a way of life. Most people, man or woman, existed where their word was as “good as gold” or, as I like to say, “My handshake is better than […]
read morePut The Contract In The Drawer And Never Look Back
When we announced that McGraw-Hill was publishing our book, Winning the Customer, of course we had to have a little fun with it, so I threw out to the social media universe that we would give a copy of the book to the person who provided the “best” topic for me to write a post […]
read moreThe Decisive Trinity – Three Factors To Think About When Making a Decision
When you lead an organization or a department, it is imperative to ensure everyone is on the same page and makes consistent decisions. A leader quite often struggles with the balance between controlling the important decisions and empowering those who work for him or her. It’s a delicate balance because, while you want to provide […]
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