I was at a graduation party this past Saturday and someone pointed out that I had a bubble on my left front tire. So, first thing Monday morning I called the Mercedes dealership in New Hampshire where I have had the car serviced before. I told the young man I was speaking to about the […]
read morePut The Contract In The Drawer And Never Look Back
When we announced that McGraw-Hill was publishing our book, Winning the Customer, of course we had to have a little fun with it, so I threw out to the social media universe that we would give a copy of the book to the person who provided the “best” topic for me to write a post […]
read moreIt’s Universal – They’re Trying Harder
My son turned 10 this week, so our family went to Universal Studios in Orlando for the occasion and a little fun in the sun. I had been to Universal Studios a couple of times when I was with the NFL, but never stayed at a hotel in the park itself, and we’ve never been […]
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