I will not be the first, nor last, to write about Disney and their unbelievable customer service. They knew the key to Winning the Customer even before I wrote the book, but I wanted to share and pass along two spectacular features that Disney offers that we experienced this last trip, as well as further […]
read moreTake Me Out To The Ballgame
Baseball season is upon us, and with the first pitch of Opening Day in cities all around the country, the magic of the first nine innings is only trumped by the childhood memories of games gone by. Baseball is not just a sport, it’s a generational unifier. It has forged so many relationships between fathers […]
read moreIt’s Universal – They’re Trying Harder
My son turned 10 this week, so our family went to Universal Studios in Orlando for the occasion and a little fun in the sun. I had been to Universal Studios a couple of times when I was with the NFL, but never stayed at a hotel in the park itself, and we’ve never been […]
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