I recently had an epic lunch with Ann Handley (aka @MarketingProfs) at one of my favorite places, Angelo’s in Stoneham, MA. If you know me even a little, then you know that I don’t understand the term “grab a quick bite.” As we were coming to the end of multiple courses, Ann said something that […]
read moreTend To Your Relationships To Make Them Grow and Flourish
This blog is entitled Relationship Architecture for a reason: I strongly believe that building relationships is the key to success and happiness; I also believe most people do not work hard enough at building on a day-to-day basis. Building respect, building camaraderie, building trust – there is a laundry list of things we should be […]
read moreMy Service Needs Didn’t Warrant Customer Service
I was at a graduation party this past Saturday and someone pointed out that I had a bubble on my left front tire. So, first thing Monday morning I called the Mercedes dealership in New Hampshire where I have had the car serviced before. I told the young man I was speaking to about the […]
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