There are many preconceived notions on the art of the close and how to convince people to buy your products and services. The word “convince” or the concept to “persuade” is what leads people astray. The notion of the ABC’s of Sales that has been popularized by the movie Glengarry Glen Ross has led people […]
read moreDisney is the Master at Winning the Customer
I will not be the first, nor last, to write about Disney and their unbelievable customer service. They knew the key to Winning the Customer even before I wrote the book, but I wanted to share and pass along two spectacular features that Disney offers that we experienced this last trip, as well as further […]
read moreA Winning Moment
I had a real moment last week when I was not only taken aback, but overcome with emotion. Many are fighting the fight every day and looking to get through life and our own experiences and issues seem to overshadow all else happening in the world. The reality is that most have it damn good; […]
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