Include And Be Rewarded

I’m not a “Parent Blogger” per se, but I am a parent and I have a blog, so I apologize in advance for this post wandering from my typical topics of business and Relationship Architecture. However, I feel there will still be an applicable lesson within, even though it’s a post about traveling with Patricia and our kids. That being said, I do feel that there are many similarities between raising your children appropriately and good business practices.

This past weekend we took a trip to New York City for a theatre weekend with the kids. Patricia and I are big proponents of balance and having the kids experience a wide range of areas, not just their preferred interests. The funny thing is that I believe the kids love going to the theatre just as much as going to a ball game or skiing or any other activity we do together. I believe that the key is “doing it together”. They enjoy being included and being out with us and our friends.

We planned the trip this winter while we were skiing one weekend. My buddy Steve, who we call Snax, owns a ski house at Loon Mountain and we are up there quite often during ski season. Après skiing one day we were chatting about having a theatre weekend in NYC, because Snax and his fiancé Erin, Patricia and I typically go to shows together in Boston. We thought it would be fun to include the kids on the trip. Now, I am assuming the thought of an 11 and 13 year-old joining in on a theatre weekend would not be top of the list for a dude and his fiancé (I realize it’s a very inside joke, but as an aside, Erin is not really Steve’s fiancé, I just know it will make him crazy for me to put it in writing. I appreciate you bearing with me. Now back to the story). However Snax and Erin loved the idea of bringing the kids along.

Let’s face it, some kids are just nightmares to travel with or to go out to dinner with. They either were not trained properly or have not done it enough to act appropriately. We are extremely fortunate because both of our kids behave better than some adults. In fact, at times I think Snax would prefer to hang out with my son rather than me. I believe that both my daughter and son behave appropriately because ever since I can remember, we have included them in on the fun and the conversation. This weekend was no exception. We had a great time, like we were six adults enjoying travel together as opposed to having a couple of kids in tow.

The kids can order dinner better than most adults. They know what they want, they are prepared when asked, and they are able to request their meal to be prepared to their liking, mostly because it’s not their first rodeo. At the theatre, they enjoy the show, laugh appropriately, and do not act like fidgety kids. You have definitely encountered the fidgety type. We were on the ferry to the Statue of Liberty on Saturday and there were two girls who were about my son’s age swinging their feet and slamming them against the seat. We felt every kick and reverberation; absolutely annoying and uncalled for. To make matters worse, the mother was standing right in front of them watching, and I assume because they were not up in her grill, she let them torture us. Then the mother revealed to me what I knew to be true by witnessing the actions of her kids: she was rude and ill equipped to understand that her own actions and behavior shouldn’t negatively affect others. This woman gave her kids nuts, dropped shells all over the boat, and proceeded to shake and wipe off her peanut-shelled hands in midair, causing all the debris to cover Patricia, never acknowledging or apologizing.

I firmly believe that when you see kids behaving poorly, you can just look at their parents to find the answer why it is the case. As we were docking on Liberty Island to experience the symbol of freedom, I realized that people not only take the freedom we have for granted, they also do not realize that the privilege bestowed upon them comes with responsibility and respect for others. I am obviously biased, because they are my kids, but the reason they are welcomed by adults to join in on the excursions is that they understand the respect and responsibility that comes with the privilege. My son took it to the next level, when he pulled me aside noting how the woman and her spawn were out of line.

Ok, here’s the lesson that not only applies to children but also to employees. The reason I like my kids coming along is not just because I love them, it’s also because they behave appropriately in the situation. Sure, they are kids and love to be kids, and when their knucklehead buddies are around they fit right in and do what kids do. However, when they are with our friends and other adults, they also do what’s appropriate to the situation. It’s this way because we have included them in activities like dinner, theatre, and conversations from the beginning of their development. It’s the same for employees, if you include them in the conversation and they understand how things are planned to proceed, they are more apt to contribute to the operation and not be a distraction or impediment to proceedings. When you include people from the beginning, things always seem to go smoother. When you throw folks into situations that they are not prepared for, things tend to go awry.

When you prepare your kids or employees for what is ahead of them, they will most always rise to the occasion. When you take the stand that they’re on a “need to know basis” you may claim to be surprised by their awful attitude, but you set both them and yourself up for failure. Big kudos to my kids for rocking it this weekend. They enjoyed their “grown-up” time, and made the experience more fun than if it was just four adults having a theatre weekend. It’s not just me noting this; as we checked out of the hotel, Steve and Erin stated that we have to do this more often, and they where talking to the kids as much as they were to Patricia and me. When you include them, you will be rewarded.

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  1. Same can be said for Social Media and the efforts of a company, team, organization. Include the fans. Let’s not push as much as we should pull.

    Include and be rewarded by listening, engaging, building loyalty.

    As always, good post Lou!

    1. Lou Imbriano says:

      Thank you Caleb.

      The theme is definitely applicable to Social Media and all forms of communication and interaction. Thank you for including that thought and your comments to the post. We will connect in person soon.

      My best,

  2. That whole story sounds so familiar to me.

    1. Lou Imbriano says:

      Big Bill,

      We know you and Mary Lou are huge proponents of traveling and spending as much time as possible with your kids. We have taken a page out of your book and have enjoyed all your advice and stories about parenting over the years. Keep loving life and your big three.

      My best,

  3. Hi Lou, I appreciate a great deal and agree with you 100%. I know you and the family well, so I know where the respect and understanding of others come into play. It is a delight to be around you and the family from time to time.Your story reminds me of a time when my daufgter Christine was 6 years old and Susan,Christine and I were down the Cape on Vacation. I can remember taking the out to eat a one of the most famous resturants around. We came dressed for the night out Christine in a Designer Dress she was so happy to be there with us. Susan and I had no problem having her with us because we belived in her so much and we let her know that , and again this was knot her first flight “Nope I’LL still stck with the Onion” I can remember as if it were yesterday, however Christine is 28 years old know. The place turned dead silent, you could hear the mouths and the forks drop, it was as if we were going into a saloon in Dodge City for a (Gun Smoke Episode), were you could hear the doors open and everything turns silent. As we were seated the waitress came in to swoop all of the fine china and chrystal glasses away from where Christine was goint to be seated. I looked at hed and said NO my daughter is quite capable, if you could please bring us some Ice water, and Christine looked up to the waitress and said
    May I Have a slice of lemon in my glass please,Thank you. When it came time to order Christine orded the Shrimp with wild rice and the vegetable medly, by her self . We had a wonderful meal although one table of adults got out of hand for a bit. When it came time to pay the bill I left 25% for our waitress, and as we go up to leave and were walking out the waitress came over to me and said thank you soooo much for your generosity, I said to her no thank Christine we base all our tip from the way you treat us and our children, and Christine said you were very nice and said this was one of her best resturants she has been in at the cape. The waitress gave her a big hug, and was a little bit teary eyed as we left. Your story has today brought me all the way back to that wonderful time in our life, and I thank you. Christine is as I said 28 this year and Anna will be Twenty, yes Lou ( 20) And No thank you I will still stick with the Onion!! We hope to see you all soon , give our best to everyone.
    Joe, Susan,Christine, and Anna

    1. Lou Imbriano says:


      It’s amazing how quickly they grow, you truly have to savor every minute. Thanks for stopping by and sharing your personal story.

      My best,

  4. Really great story which makes a really great analogy (I love analogies!). I also love when parents talk to and treat their kids like they “belong”, no matter what the situation. And I agree that when we include our kids (or employees) and treat them like adults, they usually rise to the occasion.

    1. Lou Imbriano says:

      Hi Linda,

      Thank you for your comment. You and I are absolutely on the same page and isn’t it wonderful to witness that rise. I appreciate you taking the time to share your thoughts.

      My best,

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